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Terms & Conditions

Terms & Conditions

Cancellation, Return/Exchanges  & Refund Policy

Giftcakecard team believes in serving to its customers in every possible situation,  for that Giftcakecard.com follows a transparent Refund, Return and Cancellation Policy to achieve ideal customer satisfaction. When a customer gets in touch with us through phone or email or chat, Our team aim at providing best customer service. However, it might happen that the customer may still find the product undesirable for reasons beyond our control, in such case we follow a return or a cancellation policy as described
 
Cancellations will be taken into account or examined only if the request is made within 48-hours of placing an orderNo cancellation of requests on orders placed under the Same Day Deliver category We do not accept cancellation of orders or requests for short-lived items like eatables, flowers, etc. However, replacement or refund can be made
 
If the customer finds that the quality of product shipped is not satisfying. In case of non delivery of Courier products as well refunds will be done except in cases of bad climatic conditions, any sort of area blockage and other similar conditions.Extra charge for Non delivery of gifting products with ‘Midnight delivery’  and ‘Fixed Time delivery’ is refundable except in the cases of bad climatic conditions, any sort of road blockage and other similar conditions. Apart from condition specified above, the below mention products shall not be returned or replaced Any product with physical damage caused to the packing or to the product  Any product without original packaging and stuff, such as the retail box, and other items enclosed in the box at the time of delivery Refund If for some unexpected reasons, your item appears damaged in any way, please contact our customer service info@giftcakecard.com immediately.
 
Please do include all essential details on your order together with a picture, order number ; your contact details. Requests regarding refunds should be made within 2 days of delivery. Refund can occasionally take up to 15 days to take effect. If refund is  processed due to any sudden reason we shall be liable to refund the  full monetary value only. We will not be answerable for any other loss occurred like emotional or time loss.Product quality claim.
 
We make every exertion to make sure you get excellent service. If at any time, you confront problems with an order. Please inform us and let us know in case if you see that the item received is not as depicted on the website as per your desire. You must bring it to our customer service’s notice within 24 hours of getting the product.
 
In case you have complaints regarding items that come with a manufacturer warranty, please refer such issues to them.